
Frequently Asked Questions
FAQs
What does your 30-day warranty include?
Every order is covered by our 30‑day money‑back guarantee. If anything isn’t right—arrives damaged, has a defect, or you’re simply not satisfied—we’ll make it right with a brand‑new replacement. Prefer a refund instead? No problem—contact us within 30 days of delivery and we’ll sort it.
Is it really waterproof and sweatproof?
Every Shell & Silver piece is waterproof, sweat proof, hypoallergenic, tarnish-free, and cosmetic-friendly.
What countries do you ship to?
We offer free shipping to anywhere in the world!
All our orders come in eco-friendly packaging, perfect for gifts or a personal unboxing!
Can I track my order?
Yes! After your order is fulfilled you will receive an email with a tracking number click which you can use to stay up to date. Or head to our "Track Your Order" page and use our very own integration.